01

Initial Inspection & Dye Testing

Each rug is individually assessed to identify fibre type, construction, and dye stability. Dye testing is performed prior to washing to ensure the safest cleaning method is selected.

02

Dust Extraction

Deep removal of embedded dry soil, dust, and abrasive particulates that accumulate within the rug foundation.

03

Specialist Hand Washing

A controlled, fibre-specific washing process designed for handmade and delicate rugs, ensuring dyes and fibres are treated appropriately.

04

Targeted Contamination Treatment

Specialised treatment for stains, spills, and odours, including pet-related contamination where required.

05

Grooming During Washing

Rugs are carefully groomed during the washing process to ensure even cleaning and maintain the natural pile direction.

06

Controlled Drying Environment

Rugs are dried in a monitored environment designed to prevent shrinkage, distortion, or dye migration.

07

Grooming During Drying

During the drying phase, rugs are groomed several times to maintain pile alignment and preserve the rug’s appearance.

08

Fibre Protection (Optional Service)

A professional fibre protection treatment can be applied to help resist future staining and make ongoing maintenance easier.

09

Final Inspection & Preparation for Return

Each rug is carefully inspected before being prepared for safe return delivery.